Resources
Helpful guides, tools, and documentation.
After You Purchase an i2unifi Server
First steps after provisioning: credentials, controller login, password changes, and adopting your first device.
How UniFi Devices Connect to i2unifi Cloud
Control plane vs data plane: how APs, switches, and gateways reach your hosted controller — and what traffic stays on your LAN.
What i2unifi Hosts vs What You Manage
Clear split of platform responsibilities: server uptime, TLS, firmware, and backups vs your UniFi config and on-site hardware.
Getting Started with UniFi OS
Learn the UniFi OS dashboard, first login steps, and how to navigate sites, devices, and settings on your hosted controller.
UniFi Network Topology Map Explained
How to read the Topology view in UniFi OS: gateways, switches, wired links, link speeds, and how devices chain together.
What is i2unifi?
Hosted UniFi Network controller service — we run the controller; you manage your on-site UniFi hardware.
Small Office Network Topology
Reference layout for a typical single-site office: ISP, gateway, switch, APs, VLANs, and your hosted controller.
Cloud Connectivity Map (PDF)
Printable poster: how APs, switches, and gateways connect to your i2unifi hosted controller (control vs data plane).
Small Office Topology Poster (PDF)
Printable one-page landscape poster: ISP, gateway, switch, APs, hosted controller, and starter VLAN plan.
Access Points on the Network Map
What AP icons mean in Topology: wired uplink, mesh, radio channels, connected clients, SSIDs, and signal strength.
What if I can't adopt a device?
Check inform URL, DNS, firewall ports, VLANs, and Layer 2 vs Layer 3 adoption before opening a ticket.
UniFi VLAN Cheat Sheet (PDF)
Printable quick reference: six-step guest VLAN setup, firewall rules, and common mistakes to avoid.
Are there backups?
Yes — enable scheduled UniFi OS backups and download copies before major changes.
UniFi OS Tips, Tricks, and Shortcuts
Handy UniFi OS shortcuts — topology view, client history, alerts, mobile app, and everyday admin time-savers.
Network Device Locator
Network Device Locator can find your unifi devices and find other things on your network.
Delivers a .zip containing the installer (recommended). If Chrome or Edge blocks a download, open your browser’s download list and choose Keep or Save. Direct installer (.exe)
Adopting UniFi Devices
Step-by-step adoption for UniFi gateways, switches, and access points — including Layer 3 adoption and common firewall requirements.
Choosing and Placing UniFi Access Points
How to pick AP models, plan coverage, avoid overlap problems, and mount APs for reliable WiFi.
VLANs Step-by-Step in UniFi OS
Hands-on walkthrough: create a VLAN network, SSID, switch port profile, and trunk to access points.
WiFi, VLANs, and Network Design Tips
Practical UniFi OS tips for SSIDs, VLAN tagging, guest networks, and reliable WiFi performance.
Gateways, Switches, and Clients in Topology
Reference for every major node type in the UniFi topology tree: what it represents and how traffic flows past it.
Gateway and Firewall Basics
Understand UniFi gateways, NAT, default policies, and how to add port forwards and inter-VLAN rules safely.
UniFi AP Troubleshooting
Fix slow WiFi, sticky clients, adoption drops, and channel interference using UniFi OS tools.
Backing Up and Restoring UniFi OS
How to configure automatic backups, download manual backups, and restore your controller safely.
Does my WiFi traffic go through i2unifi?
No — user WiFi and LAN traffic stay on your network; only management traffic reaches the cloud controller.
VPN and Remote Access with UniFi
Compare Teleport, UniFi VPN, and port-forward approaches for secure remote admin and user access.
Double NAT and ISP Modem Setup
Fix adoption, VPN, and port-forward issues caused by routing modems and carrier-grade NAT.
What does i2unifi manage vs what do I manage?
We host the controller platform; you own on-site hardware, physical install, and day-to-day network design.
Firmware Updates: Best Practices
How i2unifi handles Ubuntu, UniFi OS, and device firmware upgrades — and what changes if you self-manage.
How do I get support?
Open a ticket from your account with site name, device details, and what changed before the issue started.
Can I access my controller from anywhere?
Yes — use your i2unifi controller URL in a browser or the UniFi mobile app when you have internet access.
Who runs firmware updates?
i2unifi handles Ubuntu, UniFi OS, and device firmware updates unless you prefer to run them yourself.
UniFi Glossary and Port Reference
Quick reference: common UniFi terms, adoption ports, and abbreviations for admins and support tickets.
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