Clear split of platform responsibilities: server uptime, TLS, firmware, and backups vs your UniFi config and on-site hardware.
What i2unifi Hosts vs What You Manage
Understanding who manages what prevents confusion during outages or upgrades.
i2unifi provides (platform)
| Area | i2unifi responsibility |
|---|---|
| Virtual server | Compute, RAM, disk for your controller instance |
| Operating system | Ubuntu patches and base OS maintenance on the host |
| UniFi OS & device firmware | Controller and device upgrades (unless you prefer self-managed) |
| Availability | Keeping the hosting platform and your server reachable |
| Controller URL / TLS | Public hostname and certificate for HTTPS access (when included in your plan) |
| Provisioning | Initial UniFi OS install and handoff credentials |
You manage (inside UniFi OS)
| Area | Your responsibility |
|---|---|
| Network design | VLANs, SSIDs, firewall rules, routing |
| UniFi devices | Adoption, placement, and on-site physical care |
| Backups | Scheduled UniFi backups and off-site copies (recommended even when hosted) |
| Admin access | Usernames, passwords, 2FA, role assignments |
| Site content | WiFi portals, RADIUS, VPN users, policies |
Physical gear at your site
- Access points, switches, and gateways live on your premises or customer sites.
- i2unifi does not ship or install hardware unless separately arranged.
- Device LEDs, cabling, PoE, and ISP modems are on-site concerns — we help troubleshoot remotely via tickets when needed.
When to contact i2unifi support
- Controller URL unreachable but your internet is up
- Server stuck pending or error in the dashboard
- Platform or billing questions
- Help restoring a hosted instance after a failed upgrade (with backup in hand)
When to use UniFi docs / your MSP
- WiFi coverage tuning, VLAN design, firewall rule logic
- Device-specific hardware failures
- Advanced integrations (custom RADIUS, multi-site design)
Summary
i2unifi keeps the server running, applies firmware updates (unless you self-manage), and keeps the controller reachable. You (or your integrator) run the network design inside UniFi OS and maintain on-site UniFi hardware.