We host the controller platform; you own on-site hardware, physical install, and day-to-day network design.
What does i2unifi manage vs what do I manage?
i2unifi typically manages
- Hosted UniFi OS controller VM and platform availability
- Ubuntu server, UniFi OS, and device firmware updates (unless you prefer to run them yourself)
- Support for controller access, backups, and platform issues
You typically manage
- Physical hardware — gateways, switches, APs, cabling, PoE
- Site design — VLANs, WiFi SSIDs, firewall rules, guest networks
- On-site troubleshooting — bad cables, ISP outages, local power loss
- Device adoption at your locations (with our guidance when needed)
Gray areas — ask support
- Switching between i2unifi-managed and self-managed firmware schedules
- Restore after hardware failure
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Migration from a local Cloud Key or self-hosted controller
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What i2unifi Hosts vs What You Manage — detailed split