Open a ticket from your account with site name, device details, and what changed before the issue started.
How do I get support?
Use the support / ticket option in your i2unifi account when something is wrong with your hosted controller or you need help with a planned change.
Include in every ticket
- Site name and controller URL
- Device model and firmware version
- Whether the issue affects one device or the whole site
- Screenshots from Topology, Devices, or error messages
- What changed just before the problem started
Response expectations
- Platform outages — we investigate controller or hosting availability first
- Network design — we advise; you or your installer apply on-site changes
- Emergency — note if production WiFi or VPN is down for all users
Self-service first
Many issues are resolved faster with the Resources page: